Effective date: 2026-04-27 Last updated: 2026-04-27
This End User License Agreement ("EULA") is a binding contract between you and PrimeX LLC, a South Carolina limited liability company with its registered address at 2559 Brescia St, Myrtle Beach, SC 29579 (the "Company," "we," "us," or "our"), governing your installation and use of the PrimeX mobile application and any associated services (collectively, the "Application"). By downloading, installing, or using the Application, you agree to this EULA. If you do not agree, do not install or use the Application.
This EULA supplements, and does not replace, the PrimeX Terms of Service available at https://primex.it.com/terms and the PrimeX Privacy Policy at https://primex.it.com/privacy.
1. Scope of the license
We grant you a revocable, non-exclusive, non-transferable, limited license to install and use the Application on any Apple-branded products that you own or control, as permitted by the App Store Terms of Service. The license is solely for your personal or internal business use, subject to this EULA.
You may not:
- Distribute, sell, lease, lend, sublicense, or otherwise transfer the Application to any third party
- Copy the Application except as permitted by the license or applicable law
- Reverse-engineer, decompile, or disassemble the Application except to the extent applicable law expressly permits
- Remove, alter, or obscure any proprietary notices on the Application
- Use the Application to develop a competing product
2. Consent to use of data
You agree that the Company may collect and use technical data and related information — including device identifiers, usage telemetry, crash reports, and operational diagnostics — to improve the Application and provide support, all subject to the Privacy Policy. We may use this data in a form that does not personally identify you.
The Application processes business records (customers, jobs, invoices, messages) you and your team enter. We act as a processor of that data on your behalf and do not sell it.
3. Services and content
The Application connects to PrimeX cloud services. Some features depend on third-party services, including Anthropic (for AI drafting), Supabase (for database and authentication), and SMS/email delivery providers. Your use of those features is subject to the providers' own terms.
Content generated by Prime, the AI assistant inside the Application, is produced by a large language model and may contain errors. You are responsible for reviewing and approving any AI-generated content before sending it to a customer or relying on it for a business decision.
4. Subscription and billing
Some features of the Application require a paid subscription billed through the Apple App Store. Payment is charged to your Apple ID at confirmation of purchase. Subscriptions automatically renew unless turned off at least 24 hours before the end of the current period. You can manage and cancel subscriptions in your Apple ID account settings. No refunds will be provided for the unused portion of a subscription term except where required by law.
5. Termination
This EULA is effective until terminated by you or by us. Your rights under this EULA terminate automatically without notice if you fail to comply with any of its terms. Upon termination, you must cease all use of the Application and destroy all copies in your possession.
6. No warranty
THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE APPLICATION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE APPLICATION WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE APPLICATION IN THE TWELVE MONTHS PRECEDING THE CLAIM.
8. Product claims
You acknowledge that the Company, not Apple, is responsible for addressing any claims by you or any third party relating to the Application or your possession or use of the Application, including: (a) product liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
9. Intellectual property
If a third party claims that the Application or your possession and use of the Application infringes that third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
10. Legal compliance
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
11. Apple as third-party beneficiary
You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of this EULA, and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof.
12. Contact
Maintainer of record:
PrimeX LLC 2559 Brescia St, Myrtle Beach, SC 29579, USA Email: support@primex.it.com Web: https://primex.it.com
For privacy questions, see https://primex.it.com/privacy. For service terms, see https://primex.it.com/terms. For support, see https://primex.it.com/support.