Operational depth without the implementation tax
Enterprise-grade dispatch, jobs, books, and reporting — set up the day you sign up. No six-figure rollout, no per-call upsells, no integration tax for tools that should be one product.
Three tiers. One operating system.
Pricing for every stage — from solo operator to multi-location. Prime is included in every tier.
Enterprise
Multi-location operations.
Multi-location franchises and platforms.
- Custom seat counts + credits
- SSO + custom integrations
- Dedicated solutions team
- White-glove onboarding
Compare
Every feature, every tier
| Feature | Core $199 / month | Pro $399 / month | Premier $799 / month | Enterprise Let's talk |
|---|---|---|---|---|
| Operate | ||||
| Customers | Up to 100 | Up to 200 | Unlimited | Unlimited |
| Jobs / month | Up to 30 | Up to 75 | Unlimited | Unlimited |
| Schedule + dispatch board | ||||
| Mobile + web access | ||||
| Customer messaging (SMS + email) | ||||
| Estimates, invoices, service plans | ||||
| Bulk import (CSV / Homebase360) | ||||
| Intelligence (Prime AI) | ||||
| Prime credits / month | 1,500 | 5,000 | 10,000 | Custom |
| Autonomous actions / month | 100 | 1,000 | 3,000 | Unlimited |
| Prime AI executive layer | ||||
| Prime Knowledge Layer (RAG corpus + memory) | Basic | Full | Full | Full |
| Live business monitoring (watchers) | Basic | Full | Full | Full |
| Prime voice chat (ambient context) | ||||
| Prime Closes (autonomous lead conversion) | — | — | ||
| Money + integrations | ||||
| Stripe Connect (Tap to Pay, online) | ||||
| E-transfer (Venmo / Zelle / CashApp / PayPal) | ||||
| Per-tenant dedicated phone number | Shared pool | Dedicated | Dedicated | Dedicated |
| Ledger (full accounting — replaces QuickBooks) | — | — | ||
| Payroll (W-2 + 1099) | — | — | ||
| API access + webhooks | — | — | ||
| Field + territory | ||||
| Territory maps | Full | Full + drawn zones | Full + drawn zones | Full + drawn zones |
| Property annotations (tribal knowledge) | ||||
| Inventory tracking | Up to 50 SKUs | Unlimited + PO mgmt | Unlimited + PO mgmt | Unlimited + PO mgmt |
| Vehicles + compliance + training | Up to 3 vehicles | Unlimited | Unlimited | Unlimited |
| SMS + marketing | ||||
| SMS / month (out + in) | 500 | 2,000 | 5,000 | Custom |
| Campaigns (SMS + email) | 200 sends / mo | 2,500 sends / mo | 15,000 sends / mo | Custom |
| Review request automation | ||||
| Reputation aggregation (Google / Yelp) | ||||
| Reporting | ||||
| Standard reports (revenue, jobs, team) | ||||
| Advanced reports + custom analytics | — | |||
| Forecasting + trend models | Standard (revenue + jobs) | Full + custom models | Full + custom models | Full + custom models |
| Team + access | ||||
| Team members | Up to 2 | Up to 5 ($25/seat after) | Unlimited | Unlimited |
| Audit log retention | 90 days | 1 year | Unlimited | Unlimited |
| Branding + support | ||||
| White-label (custom logo + domain on /e/, /i/, /p/) | — | — | ||
| Dedicated success manager | — | — | ||
| Priority support (<4h response) | — | — | ||
| SSO (SAML / OIDC) | — | — | — | |
Compare
Every feature, every tier
What's in Core
Operate
- CustomersUp to 100
- Jobs / monthUp to 30
- Schedule + dispatch boardIncluded
- Mobile + web accessIncluded
- Customer messaging (SMS + email)Included
- Estimates, invoices, service plansIncluded
- Bulk import (CSV / Homebase360)Included
Intelligence (Prime AI)
- Prime credits / month1,500
- Autonomous actions / month100
- Prime AI executive layerIncluded
- Prime Knowledge Layer (RAG corpus + memory)Basic
- Live business monitoring (watchers)Basic
- Prime voice chat (ambient context)Included
- Prime Closes (autonomous lead conversion)Not included
Money + integrations
- Stripe Connect (Tap to Pay, online)Included
- E-transfer (Venmo / Zelle / CashApp / PayPal)Included
- Per-tenant dedicated phone numberShared pool
- Ledger (full accounting — replaces QuickBooks)Not included
- Payroll (W-2 + 1099)Not included
- API access + webhooksNot included
Field + territory
- Territory mapsFull
- Property annotations (tribal knowledge)Included
- Inventory trackingUp to 50 SKUs
- Vehicles + compliance + trainingUp to 3 vehicles
SMS + marketing
- SMS / month (out + in)500
- Campaigns (SMS + email)200 sends / mo
- Review request automationIncluded
- Reputation aggregation (Google / Yelp)Included
Reporting
- Standard reports (revenue, jobs, team)Included
- Advanced reports + custom analyticsNot included
- Forecasting + trend modelsStandard (revenue + jobs)
Team + access
- Team membersUp to 2
- Audit log retention90 days
Branding + support
- White-label (custom logo + domain on /e/, /i/, /p/)Not included
- Dedicated success managerNot included
- Priority support (<4h response)Not included
- SSO (SAML / OIDC)Not included
What's in Pro
Operate
- CustomersUp to 200
- Jobs / monthUp to 75
- Schedule + dispatch boardIncluded
- Mobile + web accessIncluded
- Customer messaging (SMS + email)Included
- Estimates, invoices, service plansIncluded
- Bulk import (CSV / Homebase360)Included
Intelligence (Prime AI)
- Prime credits / month5,000
- Autonomous actions / month1,000
- Prime AI executive layerIncluded
- Prime Knowledge Layer (RAG corpus + memory)Full
- Live business monitoring (watchers)Full
- Prime voice chat (ambient context)Included
- Prime Closes (autonomous lead conversion)Not included
Money + integrations
- Stripe Connect (Tap to Pay, online)Included
- E-transfer (Venmo / Zelle / CashApp / PayPal)Included
- Per-tenant dedicated phone numberDedicated
- Ledger (full accounting — replaces QuickBooks)Not included
- Payroll (W-2 + 1099)Not included
- API access + webhooksNot included
Field + territory
- Territory mapsFull + drawn zones
- Property annotations (tribal knowledge)Included
- Inventory trackingUnlimited + PO mgmt
- Vehicles + compliance + trainingUnlimited
SMS + marketing
- SMS / month (out + in)2,000
- Campaigns (SMS + email)2,500 sends / mo
- Review request automationIncluded
- Reputation aggregation (Google / Yelp)Included
Reporting
- Standard reports (revenue, jobs, team)Included
- Advanced reports + custom analyticsIncluded
- Forecasting + trend modelsFull + custom models
Team + access
- Team membersUp to 5 ($25/seat after)
- Audit log retention1 year
Branding + support
- White-label (custom logo + domain on /e/, /i/, /p/)Not included
- Dedicated success managerNot included
- Priority support (<4h response)Not included
- SSO (SAML / OIDC)Not included
What's in Premier
Operate
- CustomersUnlimited
- Jobs / monthUnlimited
- Schedule + dispatch boardIncluded
- Mobile + web accessIncluded
- Customer messaging (SMS + email)Included
- Estimates, invoices, service plansIncluded
- Bulk import (CSV / Homebase360)Included
Intelligence (Prime AI)
- Prime credits / month10,000
- Autonomous actions / month3,000
- Prime AI executive layerIncluded
- Prime Knowledge Layer (RAG corpus + memory)Full
- Live business monitoring (watchers)Full
- Prime voice chat (ambient context)Included
- Prime Closes (autonomous lead conversion)Included
Money + integrations
- Stripe Connect (Tap to Pay, online)Included
- E-transfer (Venmo / Zelle / CashApp / PayPal)Included
- Per-tenant dedicated phone numberDedicated
- Ledger (full accounting — replaces QuickBooks)Included
- Payroll (W-2 + 1099)Included
- API access + webhooksIncluded
Field + territory
- Territory mapsFull + drawn zones
- Property annotations (tribal knowledge)Included
- Inventory trackingUnlimited + PO mgmt
- Vehicles + compliance + trainingUnlimited
SMS + marketing
- SMS / month (out + in)5,000
- Campaigns (SMS + email)15,000 sends / mo
- Review request automationIncluded
- Reputation aggregation (Google / Yelp)Included
Reporting
- Standard reports (revenue, jobs, team)Included
- Advanced reports + custom analyticsIncluded
- Forecasting + trend modelsFull + custom models
Team + access
- Team membersUnlimited
- Audit log retentionUnlimited
Branding + support
- White-label (custom logo + domain on /e/, /i/, /p/)Included
- Dedicated success managerIncluded
- Priority support (<4h response)Included
- SSO (SAML / OIDC)Not included
What's in Enterprise
Operate
- CustomersUnlimited
- Jobs / monthUnlimited
- Schedule + dispatch boardIncluded
- Mobile + web accessIncluded
- Customer messaging (SMS + email)Included
- Estimates, invoices, service plansIncluded
- Bulk import (CSV / Homebase360)Included
Intelligence (Prime AI)
- Prime credits / monthCustom
- Autonomous actions / monthUnlimited
- Prime AI executive layerIncluded
- Prime Knowledge Layer (RAG corpus + memory)Full
- Live business monitoring (watchers)Full
- Prime voice chat (ambient context)Included
- Prime Closes (autonomous lead conversion)Included
Money + integrations
- Stripe Connect (Tap to Pay, online)Included
- E-transfer (Venmo / Zelle / CashApp / PayPal)Included
- Per-tenant dedicated phone numberDedicated
- Ledger (full accounting — replaces QuickBooks)Included
- Payroll (W-2 + 1099)Included
- API access + webhooksIncluded
Field + territory
- Territory mapsFull + drawn zones
- Property annotations (tribal knowledge)Included
- Inventory trackingUnlimited + PO mgmt
- Vehicles + compliance + trainingUnlimited
SMS + marketing
- SMS / month (out + in)Custom
- Campaigns (SMS + email)Custom
- Review request automationIncluded
- Reputation aggregation (Google / Yelp)Included
Reporting
- Standard reports (revenue, jobs, team)Included
- Advanced reports + custom analyticsIncluded
- Forecasting + trend modelsFull + custom models
Team + access
- Team membersUnlimited
- Audit log retentionUnlimited
Branding + support
- White-label (custom logo + domain on /e/, /i/, /p/)Included
- Dedicated success managerIncluded
- Priority support (<4h response)Included
- SSO (SAML / OIDC)Included
Need more on demand? Top up anytime — no tier change required.
Prime credits
1,000 extra credits, $19, one-time top-up.
SMS
1,000 extra messages, $15, one-time top-up.
Extra seat
$25 / month per additional seat above your tier’s included seats.
Why PrimeX
One product, replacing many.
A clean job tracker is the start, not the system
PrimeX is the operating system the job sits inside — sales, dispatch, books, payroll, marketing — with Prime running each seat for you.
One product, replacing many
PrimeX subsumes the scheduler, the bookkeeper, the CSR, and the accounting software. One log-in, one bill, one source of truth.
Pricing questions
Can I change tiers later?
Yes. Switch up or down anytime from your billing settings — Stripe Customer Portal handles the proration automatically. No paperwork, no sales call, no end-of-month delay.What’s a Prime credit?
A unit of Prime AI work. Drafting a customer message, generating an invoice summary, running a route optimization, briefing your morning, answering a question against your business knowledge layer — each draws from your monthly credit allowance. Most operators don’t come close to their cap.What happens if I run out of Prime credits?
Top up with a one-time $19 credit pack (1,000 credits) from your billing settings. Or upgrade your tier — every tier above includes more credits per month and unlocks more autonomous actions.Are SMS messages charged separately?
Each tier includes a monthly SMS allowance — 500 on Core, 1,200 on Pro, 3,500 on Premier. If you exceed it, top up with a $15 one-time pack (1,000 messages) or upgrade your tier.Can I accept customer payments through PrimeX?
Yes. PrimeX accepts cards in person (Tap to Pay) and online, plus e-transfers. Subscription billing and customer-payment processing are independent — turn either on without the other.Is there a free trial?
You can sign up, set up your business, and explore the product before adding a card. Tiers start at $199/month on Core; switch tiers or cancel anytime, no setup fees.What if I have more team members than my tier includes?
Pro includes 10 seats and adds $25/month for each additional seat. Premier and Enterprise include unlimited seats. Core is capped at 2; the moment you need a third, you’ll be ready for Pro.What’s included in Enterprise?
Everything in Premier, plus SSO, custom seat counts and credit budgets, dedicated success and solutions teams, white-glove onboarding, and custom integrations. Pricing is custom and depends on volume — email support@primex.it.com and we’ll scope it together.
Ready when you are
Start in minutes. Switch tiers anytime.
Bring your customers, jobs, and history with you. Prime is set up the moment you finish onboarding.
Cancel anytime. No setup fees.