PrimeX for Plumbing
The operating system for plumbing — Prime AI dispatches the emergency call, drafts the customer ETA, attaches the sewer-cam report, invoices on Tap to Pay, and tracks every water heater's age across your customer base.Start freeSee pricing
Plumbing is the most chaotic dispatch problem in field service. A water heater fails at 6:42 AM and the customer is calling at 6:43. A sump pump dies in a thunderstorm and four customers stack up inside ten minutes. The shop that wins is the one whose dispatcher can reroute three trucks in the time it takes a competitor to answer the phone. PrimeX is built for that — Prime triages incoming calls by urgency, drafts the customer ETA SMS in your voice, and re-flows the day around emergencies without you opening the schedule manually.
Sewer-camera workflows are first-class. When a tech finishes a camera inspection, the video clip + still frames attach to the job automatically. The customer gets a one-tap link to view the report on the public job page — they can see what you saw, which closes more main-line replacement quotes than any sales script. Prime drafts the proposal copy from the visual evidence: cracks, root infiltration, belly, offset joint, the whole vocabulary.
Water heater age tracking changes the recurring-revenue picture. PrimeX indexes every install date + brand + tank size + warranty status across your customer base. When a unit hits year 8 (gas) or year 10 (electric), Prime surfaces the customer for a proactive replacement quote — before the failure call comes in at 6:42 AM. You decide whether the outreach is automated or just queued for your approval; either way the data's indexed and ready.
The pricebook is built for plumbing's reality: hourly + flat-rate co-existing, parts pricing tiered by brand + capacity, permit fees as line items, surcharges for after-hours and emergency calls. The invoice goes out the second the tech swipes complete; Tap to Pay on iPhone collects the card right at the customer's kitchen counter. Funds land in the bank in 2 business days. No reader, no external dongle, no "I'll mail you a check" follow-up call.
Inbound calls get scored by urgency (no water vs slow drain). Prime suggests the dispatch swap before you ask, drafts the apology SMS to the rescheduled customer, and updates ETAs in real time on the public job-status link.
Video clips + still frames attach to the job + customer profile automatically. Customer gets a one-tap public link. Prime drafts the main-line replacement proposal from the visual evidence.
Every install date, brand, capacity, and warranty end-date indexed. Year 8 (gas) / year 10 (electric) units surface for proactive replacement quotes before the failure call.
Plumbing's mixed pricing model handled natively — hourly labor, flat-rate diagnostics, parts tiered by brand, permit fees as line items, after-hours surcharges. One pricebook, every job type.
Tap to Pay on iPhone — tech swipes the customer's card right where the work happened. Funds in the tenant's bank in 2 business days. Tip lines route to the tech.
Jobs requiring a permit auto-flag at dispatch. Prime drafts the permit application info and tracks pending inspection dates so a final invoice never goes out before the city signs off.
Prime watches the inbound queue continuously — when an emergency call lands and the closest tech is mid-job, Prime suggests the swap, drafts the rescheduled customer's apology SMS, and updates the new customer's ETA banner the moment the tech accepts. You see "Swap Smith → Patel? +14min for Smith, -22min ETA for emergency" — one tap to confirm.
Tech finishes a camera inspection, the video clip uploads to the job. Prime parses the timestamps the tech bookmarked, surfaces the cracks + root sites + offset joints in a structured report, and drafts the main-line replacement proposal with line items pulled from your pricebook. Customer sees the report on a public link, approves the quote in one tap, and the work order populates the next available slot.
Every customer profile holds the install date + brand + capacity + warranty. Prime indexes the failure-likelihood curve for each brand and surfaces customers entering replacement territory (year 8 gas, year 10 electric) every Monday morning. You approve the batch, Prime drafts the personalized outreach SMS referencing the actual unit's age, and the customer either books a replacement quote or asks for a tune-up — both outcomes are wins.
Yes — emergency calls auto-prioritize at dispatch. Prime suggests truck-swap moves to minimize total customer wait time, drafts the rescheduled-customer apology SMS in your voice, and re-flows ETAs on the public job-status link in real time.
Yes — video clips + still frames attach to the job + customer profile. The customer gets a one-tap public link to view the report. Prime drafts the main-line proposal from the visual evidence so you don't rewrite the same proposal copy fifty times a year.
Each customer profile holds install date, brand, capacity, and warranty end-date for every unit. Prime watches age curves and surfaces replacement candidates each Monday morning before the failure calls come in.
Yes — both pricing models coexist on one pricebook. Hourly labor, flat-rate diagnostics, tiered parts pricing, permit-fee line items, after-hours surcharges. One source of truth across every quote and invoice.
Yes — native Tap to Pay on iPhone. No external reader. Tech swipes the customer's card on the back of the iPhone, funds land in the tenant's bank in 2 business days. Tip lines route to the tech who did the work.
Both. Residential service plans handle recurring drain treatments + water-softener service. Commercial workflows handle multi-unit accounts, master service agreements, and per-location asset tracking. Same operating system, scope-aware.